Shipping Policy

UK shipping:

Standard (2-4 working days): £3.99
Express (1-2 working days): £6.50
Free UK shipping on orders over £100

Europe Shipping:

Tracked Delivery (5-10 working days): £9.50
Free Europe Shipping on orders over £150

Rest of the world:

Tracked Delivery (7-14 working days): £14.99
Free international shipping on orders over £200

General information:

All orders are dispatched within 1-3 working days. You’ll receive a tracking number once order ships. Shipping times are estimates and may vary slightly due to local courier delays or customs clearance.

Customs and duties:

Orders shipped outside the UK may be subject to customs fees, taxes or import duties depending on your country’s regulations. These charges are the responsibility of the customer.

Didn’t receive your order?

If your order hasn’t arrived within the estimated timeframe, email us at: info@watanthreads.co.uk and we’ll look into it right away.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Watan Threads. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy. Your satisfaction is our priority.

If you’re not completely happy with your purchase, you have 14 days from the date of delivery to request a return or exchange.

To be eligible for a return or exchange:

The item must be unworn, unwashed, and in its original condition.
All original tags and packaging must be intact.
You must contact us first at info@watanthreads.co.uk

Please note: customers are responsible for return shipping costs, unless the item was faulty or incorrect.

We recommend using a tracked service for your return. Refunds will be issued to your original payment method within 5-10 working days of receiving the item. Exchanges are processed once your original item has been received and inspected.

Non-refundable items:

For hygiene and quality reasons, we cannot accept returns on:

Worn or washed items
Items returned after 14-day window
Sale or discounted items (unless faulty)

Damaged or incorrect items:

If your item arrived damaged or we made a mistake with your order, please email us within 3 days of receiving it. We’ll make it right.